![]() It takes the Program Owner (a role on the team) to schedule the work with the team. One or two reports of an issue is hardly worth chasing down, but when 10 people are complaining about it, now you have a potential problem. Then software development goes through a process where a bug is reported, it gets ignored because it's just not a high priority against other bugs and it takes time for those experiencing to report it. ![]() ![]() Each app has a database of settings that collects garbage over time and may need to be purged and you don't know exactly which change caused it. How much Photoshop/Bridge history garbage is in the registry (Windows term, Defaults on a Mac). There are a lot of variables involved like what plugins do you have installed. I've offered to load up test software to get them more information. They reached out asking questions and offered a screen-sharing session to see it. I've given them as much technical information as I can. They have to be able to reproduce the problem to fix it. ![]()
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